1. Information We Collect
a. Information You Provide to Us
Contact information, such as your name, phone number, email address, and service/property address.
Service details, such as a description of your garage door issue and any photos you choose to share.
Booking and scheduling information submitted through our “Book Now” form or over the phone.
Messages and other communications you send us, including reviews and feedback.
Payment information, if you pay online. Payments are processed by a third-party payment processor; we do not store full credit or debit card numbers on our own systems.
b. Information Collected Automatically
Device and usage data, such as IP address, browser type, operating system, pages viewed, and time spent on the Site, collected through cookies and similar technologies, including Google Analytics.
Approximate location inferred from your IP address, used for general service-area purposes.
c. Information from Other Sources
Information you provide when you contact us or interact with our business through third-party platforms such as Facebook or Instagram.
2. How We Use Your Information
- Respond to inquiries, prepare estimates, and schedule and perform garage door repair, maintenance, installation, and related services
- Communicate with you about appointments, including confirmations and reminders sent by phone, email, or text message
- Process payments for Services
- Maintain business records and improve our Site, Services, and customer experience
- Send marketing communications, such as newsletters, seasonal maintenance reminders, and special offers, where permitted and with an easy way to opt out
- Comply with legal obligations, resolve disputes, and enforce our agreements
- Detect, prevent, and address fraud, security, or technical issues
3. Cookies and Analytics
Our Site may use cookies and similar tracking technologies, including Google Analytics, to understand how visitors use the Site and to improve its performance. Cookies are small files stored on your device by your browser. We may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve website performance and functionality
- Measure the effectiveness of our advertising
We may also use Google Ads conversion tracking and Meta Pixel (or similar technologies) to help us understand how visitors interact with our advertising and to improve our advertising performance. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without them. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers and vendors who support our business operations, such as scheduling software, payment processors, website hosting, and email or text messaging platforms, who are only permitted to use your information to provide services to us
- Our technicians and staff, as needed to perform the Services you request
- Legal and regulatory authorities, where required to comply with the law, a court order, or to protect our rights, property, or the safety of others
- A successor entity, in the event of a merger, acquisition, financing, due diligence, bankruptcy, or sale of all or part of our business, in which case personal information may be transferred as part of that transaction
8. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of the personal information we hold about you, and the right not to be discriminated against for exercising these rights. We do not sell personal information, so there is no sale to opt out of.
To the extent applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the rights described above.
To make a privacy request, please contact us using the information in Section 13 below and include your full name, contact information, and enough detail about your request so that we can verify your identity and properly understand, evaluate, and respond to it. We will take reasonable steps to verify your identity before responding, and we will respond within a reasonable time and within any timeframe required by applicable law (generally within 45 days where legally required).
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Zoe’s Garage Repair
- Phone: (602) 922-9922
- Email: Bryan@zoesgaragerepair.com
- Website: zoesgaragerepair.com
- Service Area: Greater Phoenix & West Valley, Arizona